Friday, June 09, 2006

Let's address the problem

One of the services offered by the Telegraph Herald is what we call "short/miss" service in the city of Dubuque. If a subscriber fails to receive his or her Telegraph Herald, we dispatch a driver to deliver what the carrier apparently missed.

Fortunately, it is a small (but important) part of our operation. By industry standards, our delivery service is well above average, and a recent survey of customers gave our service very high marks. (That was somewhat surprising to us, frankly, since as recently as a half-year ago we faced some significant challenges with timely of the Sunday paper related to new equipment.)

Anyway, our "short/miss" drivers are estimating that as many as half the customers who are reporting missed papers live in residences lacking house numbers (or where the house numbers are obscured).

Could that be a contributing reason to delivery problems? The regular carrier might know all the subscribers' houses, but it can be a different story for a substitute carrier.

Is your house number clearly visible from the street? It would be convenient for your newspaper carrier (and you) if it's there, but as it concerns police officers or firefighters, that number might make a life-of-death difference.

8 comments:

Anonymous said...

Just like a Liberal to blame your problems on someone or something else.

I know one subscriber who is not renewing their subscription for 2 reasons.

1. The paper is never delivered by the promised time unless the delivery person is under close supervision by the Circulation Manager. Don't tell me that papers delivered at home in Dubuque as late as 9 or 10 am is on time.

2. Most of your major stories are stale and reported 1 or more days later than the Internet reports them, and you have no additional real material available than on the net.

Brian Cooper said...

I wasn't aware that having a house number visible was a liberal or conservative issue. We must have a liberal Dubuque Police Department, then, because police have experienced the same situation.

I don't recall saying that 9 or 10 a.m. is "on time" delivery -- because I never said that. On-time is 6:30 a.m. weekdays and 7 a.m. weekends. Do we experience problem areas or problem routes? Yes. Do we replace carriers (independent contractors) who fail to perform to standards. Also, yes.

Most major stories are one or more days late? If a "major" story is defined as a national or international item, that might be true. Internet news is updated constantly; the print TH comes out once a day. The TH is not alone in that. However, our emphasis is on local and area news -- and the national and international reports are compiled to serve people who don't have time to visit various Internet news sites.

Anonymous said...

The Liberal Problem is blaming anyone or everyone else for YOUR problems.

You can't deliver a paper on time. You fish for excuses and try to affix the blame elsewhere. That is a Liberal constant.

Not all the houses you can't deliver your papers to have missing or illegible numbering. That is a blanket statement if not ad homenim attack.

Uh, your local stories many times are at variance with with people who were there actually witness. That has been brought to your attention many times. But you, being a true Liberal choose to dismiss all claims of inaccuracy, no matter how much fact is against you.

Brian Cooper said...

Speaking of blanket statements ...

Anyway, I now know that having a visible house number for the UPS driver and emergency services -- just leave newspaper delivery out of it -- is part of The Liberal Agenda.

Anonymous said...

You just proved valid the criticism that the people in the media do not listen and always think they are right no matter how deeply they are proven to be wrong.

The comments above was pointed at you and your paper. That is where the Liberal Agenda is practiced and implemented. Too bad you go into knee jerk defense mode when people tell the Emperor (you) that he has no clothes.

Stalin said...

Brain Cooper said:
...as many as half the customers who are reporting missed papers live in residences lacking house numbers (or where the house numbers are obscured).

Could that be a contributing reason to delivery problems?


You replied:
Not all the houses you can't deliver your papers to have missing or illegible numbering. That is a blanket statement if not ad homenim attack.

Anonymous- The only one not reading/listening is you. If you carefully read what was posted rather, you would see missing/obscured addressed are brought up as a possible cause of delivery problems. It is most defintaely not stated that this is a cause (the question is just asked), and the implication that all missed deliveries are due to this is not even approached.

Another important question that Brian Cooper aks is whether some of these houses would have trouble recieving mail/packages/emergency services. This seems like a valid concern. I think we all have had difficulty finding a business or residence that does not have an address visible from the steet. I'm suspect this comment will be ignored, but on the off chance you will reply and I'll get even more entertainment I decided to post.

Ric Jones said...

Emergency service delivery can be delayed for the whole neighborhood of one who fails to place a visible number on the front of their house (As is required by law-not just a good idea).
During my career with the Fire Department there were many occasions where we were delayed getting to the right house by an extended search for a non-existant number on the wrong house next door or just up the street.
Anonymous should take a Prozac . . .and check his house numbers!

Anonymous said...

Ric,

My house has 3" Black on white numbers on the mailbox, thank you.


Maybe you liberals should stop taking your drugs of choice and stop blaming anyone and everyone else for your problems and just learn to solve them without the excuses or government programs.